What this notice covers
This notice covers the StickPackMachine equipment website, contact links and account functions. You can read the equipment pages without an account. If you register or sign in, the site handles the account details and authentication session needed for those functions. WhatsApp and other external services have their own privacy practices.
Information handled by the site
When you use a contact link, the site records the source page, campaign or application context, timestamp, destination number and a generated Reference ID. It uses a hashed anonymous session identifier to associate repeated clicks. A click alone does not submit a name, email address or WhatsApp conversation.
If you send a message to our team, we receive the information you choose to share through that channel, such as contact details and equipment requirements. Avoid sending sensitive personal information or confidential formulations without first agreeing on suitable handling.
Why the information is used
We use the page and application details attached to an inquiry to understand your request, respond and keep project records. We may use operational logs to diagnose failures, limit abusive requests and protect the service.
Cookies and browser storage
When contact-click recording succeeds, the sp_wa_session cookie associates repeated clicks for up to 180 days. If recording is unavailable, the link can still open WhatsApp with a new reference without saving a click record or setting that cookie. A utm_source cookie may store a campaign source for up to 30 days when that parameter is present.
The public equipment pages use Plausible to measure page visits and WhatsApp-link clicks. Click events include the link placement, page path and language; they do not include the WhatsApp message. Account sign-in uses separate authentication cookies. You can delete or restrict cookies in your browser settings, which may affect sign-in and the association of repeated contact clicks.
External services and retention
A contact button opens WhatsApp only after you choose it. You can review the message before sending. WhatsApp handles its own service data under its policies. Hosting and technical providers may process operational data needed to run the site.
Inquiry and project records are kept for operational follow-up and applicable business requirements. Cookie expiry does not automatically delete server-side inquiry records. Contact the team to discuss access, correction or deletion of information linked to your inquiry.
Questions about your information
Use the website contact route and include your Reference ID where available. Ask the team to identify the responsible contracting entity for your project and the channel for a privacy request. This notice is updated when the site's data handling changes.